Terms and conditions
GENERAL
Smyckesguld.se is owned and managed by Tavex AB.
These terms and conditions apply to Tavex AB’s (hereinafter referred to as “Tavex”) service “Jewelry Gold” and apply to all purchases of jewelry gold, whether made through the service “Gold Envelope” or over the counter in one of Tavex’s stores. “Gold Envelope” means the shipment ordered by the Customer via the Tavex website (hereinafter referred to as the “Website”) www.smyckesguld.se or www.tavex.se or by phone, email or chat via Tavex customer service, and which contains the “Gold Agreement” (see section 3) and the Gold Envelope. By agreeing to sell to Tavex, you have thereby agreed to the following terms and conditions. In addition to these terms and conditions, the price list applicable between Tavex and the Customer applies.
DETAILS OF TAVEX AND REGULATORY AUTHORITIES
Smyckesguld.se is owned and managed by Tavex AB.
Tavex AB
Organisationsnummer: 556671-1189
Postal and visiting address: Smålandsgatan 9, 111 46 Stockholm
Telephone number: + 46 (0)8 678 20 30
E-mail address: tavex@tavex.se
Website: www.tavex.se
Registered office in Stockholm
Tavex is a limited liability company that is registered in the anti-money laundering register at the Swedish Companies Registration Office and is supervised by the Swedish Financial Supervisory Authority:
County Administrative Board of Stockholm County
Postal address: Box 22067, 104 22 Stockholm
Telephone number: + 46 (0)10 223 10 00
E-mail address: stockholm@lansstyrelsen.se
Website: www.lansstyrelsen.se/stockholm
Tavex has registered its business of trading in second-hand goods with the Stockholm Police Authority with the registration number A173.209/2021.
Further information about Tavex, its business, products and services, is available on the Website, in Tavex stores and by phone or chat via Tavex customer service.
PURCHASE AGREEMENT
Tavex and the Customer enter into an agreement by the Customer filling in and signing the agreement form (hereinafter referred to as the “Gold Agreement”) which the Customer receives in the Gold Envelope or over the counter in one of Tavex’s stores. By entering into the Gold Agreement, the Customer instructs Tavex to carry out a valuation of the gold item(s) (hereinafter referred to as “Item”). Tavex will provide the Customer with a price quote for the Item only after the valuation has been completed.
Tavex reserves the right to refuse the purchase of the Item if the shipment is damaged, opened, tampered with or not properly sealed. Similarly, Tavex has the right to refuse the purchase of the Item if it does not comply in its quantity or design with what the Customer stated in the Gold Agreement. In addition to the above-mentioned situations, Tavex has the right to refuse the purchase of the Item without giving a reason.
PRICES
The prices shown on the Website’s price list are indicative only and are indicative of what Tavex would pay at that moment for items checked by one of its gold experts. The amount that the Customer will receive may be higher or lower than the amount indicated in the price list, depending on when the Customer’s Items arrive and the price list applicable at that specific time.
Gold items whose authenticity is questioned will be subjected to tests that may damage the Item in order to determine its purity. Once the purity has been determined, the Item will be weighed and the customer will be offered a price in accordance with the current price list for the respective karat weight. Should the Customer decline the offer made, the Item will be returned and Tavex cannot be held responsible or liable for any damage caused to the Item during the tests.
IDENTIFICATION
Tavex is required by law to identify the Customer, which means that the Customer must present a valid identification document when selling gold jewelry to Tavex. The Customer must have a Swedish social security number and be registered in the population register with a permanent address in Sweden. The Customer must also be at least 18 years of age, the legal owner of the items and also have the exclusive right to transfer the ownership of the item to Tavex.
PAYMENT
When selling gold jewelry over the counter in one of Tavex’s stores, the Customer can choose between receiving his payment in cash or by bank transfer to an account belonging to the Customer. When selling gold jewelry via Gold Envelope, the Customer receives his payment by bank transfer to an account belonging to the Customer.
In the case of a bank transfer, Tavex will make payment for the Item on the same or the following banking day at the latest, calculated from the day on which Tavex received and valued the gold jewelry and received the account number from the Customer.
LIMITATION OF LIABILITY OF TAVEX
Tavex only accepts liability for registered mail (REK RETURN) sent to Tavex through the use of Gold Envelopes. The liability is limited to the amount for which the shipment is insured by Tavex, which currently amounts to one hundred thousand kronor (SEK 100,000) per Gold Envelope. The liability only applies to Items to the extent that the Item is pure gold. The Customer must report damaged or lost items to Tavex, which in turn will report it to Posten’s complaints department, and present an original delivery receipt to receive compensation. All claims are handled by Tavex.
Tavex only accepts liability if the Customer has handled the Item in accordance with what is stated in the Gold Agreement, which is attached to the Gold Envelope, and on the Website. Items sent to Tavex in any other way than as stated above will not be reimbursed and the Customer bears the sole risk of such shipment.
Tavex is not responsible for delays caused by PostNord or its agents. Tavex is not responsible for damage that the Customer may suffer due to errors in the Internet connection, or similar connection or other technical equipment that does not belong to Tavex.
Furthermore, Tavex is not liable for damage caused by Swedish or foreign law, Swedish or foreign government action, war, strike, blockade, boycott, lockout or other similar circumstances. The reservation regarding strikes, blockades, boycotts and lockouts also applies if Tavex itself is subject to or takes such a conflict measure.
Damage caused in other cases shall not be compensated by Tavex if it has exercised normal care. Tavex is only liable for indirect damage in cases where the damage is caused by Tavex’s gross negligence.
RETURN
Tavex will return the Item, after contacting the Customer by e-mail or telephone, if the Item is not gold or if Tavex for some reason chooses not to complete the purchase. Tavex will then return the Item at no cost to the Customer.
If the Customer accepts the valuation, the transaction is considered completed and the right of return ceases to apply.
The return cost is SEK 0 for each insured item. Gold and silver are always sent as insured items. The return time is estimated at about two weeks. Items that are not in gold or silver are also returned free of charge. If the Customer wants items that are not in gold or silver to be sent insured, this must be notified to customer service.
Tavex is not responsible for returned shipments that are made at the Customer’s request and if the Item is damaged or lost, Tavex has no liability for such loss. However, since returns are sent as insured mail via REK letter, the Customer can receive compensation up to ten thousand SEK (SEK 10,000) via Posten.
Tavex reserves the right to return the Item to the Customer if the Customer does not accept Tavex’s valuation, which will happen automatically if the Customer cannot be reached within three banking days, despite repeated attempts by Tavex to contact the Customer, from the time Tavex receives the Item. The Item will then, or if the return is initiated at the Customer’s request, be returned at a cost of SEK 299 for administrative work and SEK 199 for the return cost, a total cost of SEK 498 that the Customer pays to Tavex before the Item is returned. Ownership of the Item will pass directly to Tavex if payment for the return is not made.
COMMUNICATION
Messages from Tavex sent by means of electronic communication to the specified electronic address or telephone number, shall be deemed to have been received by the Customer when sent. Tavex is entitled to document the Customer’s communication with Tavex.
PROCESSING OF PERSONAL DATA
When you contact Tavex, apply for or use any of Tavex’s services, personal information about you is processed, such as name, social security number, contact information, transaction information and more. Some of this is information you provide yourself, while other information may be generated internally or obtained from other sources. For information on how we process your personal data, see Tavex’s current Data Protection Policy, which is available at www.tavex.se.
ASSIGNMENT OF CONTRACTS
Tavex is entitled to assign all or part of its rights and obligations under these terms and conditions to another party. Tavex is also entitled to use subcontractors to fulfill its obligations. The Customer is not entitled to transfer its rights and obligations under these terms and conditions.
COMPLAINT
If the Customer has complained about Tavex’s service Purchase of jewelry gold, but does not accept Tavex’s assessment in the complaint case, the Customer may contact Tavex’s Complaints Manager in writing at the address: Tavex AB, Complaints Manager, Smålandsgatan 9, 111 46 Stockholm. The Customer can also reach the Complaints Officer at the e-mail address tavex@tavex.se. The Complaints Officer will investigate the matter and return to the Customer with a written response, verbally by telephone or by e-mail.
INTERPRETATION AND APPLICATION
This Agreement shall be interpreted and applied in accordance with Swedish law. Disputes arising from this agreement shall be settled by Swedish courts.
